On a path to a8c

  • My Dream Company – Automattic
  • My Dream Position –  Happiness Engineer

Howdy hiring team! This is in continuation of my brief cover letter for the job application for the happiness engineer role.

To start with, I have improved a lot during the last 4 months and gained a lot of insight about WordPress.com. The Automattic’s creed has been my friend during this journey, guiding me and motivating me.

I will never stop learning

Areas Improved

I have improved and honed my technical skills which have helped me understand the user queries and provide a better solution to users on WordPress.com support forums.

Support documentation

I have learned a lot about WordPress.com in the last 4 months. WordPress support has been a lot of help in this journey.


Gaining insight about Jetpack has helped me a lot to understand the working of WordPress.com. It has helped me understand where to look for information when I am in doubt.

Domain & DNS

This is one of the main areas in which I have improved. I am able to help users with domain mapping, domain transfers and other domain related issues.


I have taken a few SEO courses and added to my existing knowledge of SEO. This would help me to give better advice to users on how to build traffic to their site.


I have taken advanced CSS courses from Mozilla which has helped improved my CSS knowledge. I am able to help more users with CSS issues in the forums.


Setting up WooCommerce on the self-hosted website and my local installation has helped me gain confidence to set up a store and I have also gained experience in troubleshooting WooCommerce issues.

Customer Support Philosophy

In think we should implement a customer support philosophy which puts the customer first, empowering the team to do their greatest work (no pre-written scripts) and keep the customer front of mind at all times. Customer service philosophy should encompass seamless self-service support and amazing, personalized two-way support when the customers require it. Alongside traditional support channels such as email and social media, customers crave self-help content and we should be able to solve any customer service issues without the customer needing to reach out.


Ok, awesome. Thank you very much for this reply, it is super helpful! Thread: https://en.forums.wordpress.com/topic/creating-a-private-members-only-section-on-a-wordpress-com-website/


Thanks for your help here, @yashitamittal11 ! Thread: https://en.forums.wordpress.com/topic/my-default-widgets-disappeared-help-me-please/


Okay, all of this makes sense now! Thank you so much for your time and help! 🙂 Thread: https://en.forums.wordpress.com/topic/article-links/


yashitamittal11 – thanks for helping us out here 🙂 Thread: https://en.forums.wordpress.com/topic/remove-date-from-display-on-post/


Yes! This works, thank you for your help! Thread: https://en.forums.wordpress.com/topic/grid-design-spatial-theme/


Thank you, yashitamittal11! That worked perfect! Thread: https://en.forums.wordpress.com/topic/change-post-title-link-colors-on-natural-theme/


yashitamittal11 once again thanks for all your help, and the useful information you provided. Thread: https://en.forums.wordpress.com/topic/domain-2585/


For the CSS you gave to me, it works like a charm!! Thank you so much. Thread: https://en.forums.wordpress.com/topic/issuu-reader-too-big/


@yashitamittal11 — well spotted, thank you. I’ve edited my reply to avoid causing any confusion 🙂 Thread: https://en.forums.wordpress.com/topic/%E0%B8%81%E0%B8%B2%E0%B8%A3%E0%B8%8A%E0%B9%8D%E0%B8%B2%E0%B8%A3%E0%B8%B0%E0%B9%80%E0%B8%87%E0%B8%B4%E0%B8%99/


Big Thanks to you Yashitamittal.. it worked out fine. Thread: https://en.forums.wordpress.com/topic/customize-arcane-header-layout/


Thank you for taking the time to read my cover letter.

WordPress.com username – @yashitamittal11